A complete end-to-end insurance repair and reinstatement service, managing property damage from the initial investigation and documentation through to repair, reconstruction and final completion.
Damage takes a property below the line it started on. The work is getting it back — assessed, recorded, restored and reinstated.
The service
Down, then back to pre-loss condition.
Whether dealing with water damage, fire damage or a major and complex claim, we provide one experienced point of contact throughout the process, coordinating the necessary investigations, specialists and trades required to move the property from damage to reinstatement.
Our insurance works service brings investigation, documentation, damage mitigation and repair together under one coordinated service.
By bringing these services together, FXtive Group can manage the complete process without the need for clients to coordinate multiple contractors independently.
Service
Insurance repair & reinstatement
Contact
One point, claim to completion
Evidence
3D & 360° property scanning
Scope
Assessment through to reconstruction
The claims journey
Down, then back to pre-loss condition.
Seven stages, one team. The evidence captured on day one is the same evidence the reinstatement is priced against.
01
02
03
04
05
06
07
Assess
Inspect the property and establish the nature and visible extent of the damage.
Investigate
Use specialist surveys, leak detection or moisture assessment where required.
Document
Create a clear record using reports, photography, video and 3D/360° scanning.
Mitigate
Stabilise affected areas and carry out drying or restoration measures where needed.
Repair
Coordinate the necessary building works, specialists and trades.
Reinstate
Restore finishes, fixtures and affected areas to the agreed specification.
Complete
Finish, document and hand over the reinstated property.
3D & 360° property scanning
A clear record of the property.
A clear understanding of the damage is essential before repair works begin. Detailed assessments supported by photographic and video evidence, specialist investigations and 3D and 360° scanning give all parties greater visibility throughout the claim.
Investigation, documentation, damage mitigation and repair, brought together under one coordinated service.
01
3D & 360° property scanning
02
Reporting, photographic and video evidence
03
Insurance liaison
04
Leak detection and specialist surveys
05
Drying and restoration
06
Water and fire damage repairs
07
Major and complex claims
08
Smart repairs
09
Reconstruction and full reinstatement
Documented every step
DigiProp
Complete repair and reinstatement.
Our independent reporting, photographic and video evidence, together with our 360° scanning capabilities, provide a detailed record of the damage and works required — helping all parties clearly understand the claim.
Detailed property assessments supported by photographic and video evidence, specialist investigations and 3D and 360° scanning. This provides a comprehensive record of the property, helping to establish the extent of the damage and the works required while giving all parties greater visibility throughout the claim.
Can you handle damage that is not immediately visible?
Yes. Water can affect flooring, walls, ceilings, electrical installations and the wider building fabric, while fire incidents may result in smoke, heat and water damage across multiple areas. We can coordinate leak detection, moisture assessments and specialist surveys to identify the cause and extent of damage before reinstatement begins.
Do you carry out the reinstatement as well as the investigation?
Yes. Our wider construction capabilities allow us to take a project beyond the initial insurance investigation and through to a fully completed property — building and structural repairs, plastering and decoration, plumbing and electrical works, carpentry, kitchens and bathrooms, flooring and full internal reconstruction.
Related services
Often needed alongside.
01
Leak Detection
Non-destructive investigation that locates the source before anything is opened up.
02
Drains
Clearing blocked drains, investigating the underlying cause, and repairing to prevent recurrence.
03
Maintenance
Tailor made building and maintenance packages to suit both public and private sectors.
Documented every step
DigiProp
Need support with an insurance repair project?
Speak to FXtive Group about your requirements and how we can support the process from initial assessment through to completion.